Location: United States

The Americas

International

Asia &
the Pacific

Welcome to Espejto Luxury Boutique


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SHIPMENTS

  • We ship worldwide -   UPS - FEDEX
  • Express delivery  to EU countries  1- 3 days 
  • Express delivery to Rest of the world  3-5 days                                                                                                                                                                                                                                                                                                                                                                     TAX AND DUTIES

  • European Countries 


    • Orders are processed  DDP (Duty delivery Paid) with Italian VAT (IVA) 22%.
    • Delivery within 4 business day by ,FEDEX - UPS


    U.S.A.

    • Orders are processed  DDP (Duty delivery Paid) without  the Italian Valued Added Tax ,with USA duties and Taxes added  .
    • Delivery within 5 business day by  SDA ,FEDEX , UPS

    .Rest of the World:

    • Orders are processed  DDP (Duty delivery Paid) without  the Italian Valued Added Tax ,with Duties and Taxes added  .

    • Exclusions may be applied - contact us to know exclusions : info@espejtoflorence.com

    • (we are not responsible for extra local taxes)

    • Delivery within 5 business day by EMS  ,FEDEX , UPS

    • Espejto delivers worldwide by  ,FEDEX  ,UPS, EMS 3-7 days

    RETURN POLICY


IMPORTANT

The unused items can be returned within 5  days  - After 5 days the items can't be returned.

Comunication of return must be made to info@espejtoflorence.com  within 24h from recieving the order. After 24h order can 't be returned.

Return for refund : all shipping costs are due to the customers  .We only refund  the price of the items without the cost of  deliveries  

Returns must be made within 24 h after recieving our authorization number ( RAN)- after 24h items can't be returned

The cost of delivery is not refundable

  • EASY RETURNS :  ENJOY THE "EASY RETURNS" SERVICE using our FEDEX label


FOR EXTRA EU CUSTOMERS : - ALL THE ITALIAN FEES & DUTIES FOR RESTOCKING ITEMS MUST BE PAID BY THE CUSTOMER - Italian fees & duties will be deducted from the total amount of the original order   - We don 't refund import fees paid to deliver the order to your Country for orders shipped on DDP ( delivery duties paid) and they will be deducted from refund - 

RETURNS ARE NOT AVAIBLE FOR SOME ASIAN COUNTRIES - Contact us to know the Countries

FREE SHIPPING PERIOD :   costs of deliveries + restocking will be deducted from refund

RETURNS FOR EXCHANGES : FREE   (not vaild during sales period - during sales  all the Italian  fees and shipping cost for restocking items  must be paid bythecustomers)

EXTRA SALE (items over 50% discounted ) : Extra sale items will be shipped on DDU 

IMPORTANT : REFUNDS ARE PROCESSED WITHIN 30 DAYS OF RECEIPT THE RETURNED ORDER (for extra EU customers after Fedex , UPS billing invoice )

Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers

Damaged items can't be rurned. Items in damagedoriginal boxes can't be returned. Items without original labels can't be rururned. Items with original labels removed or broked can't be returned.All comunications about damaged items should be sent to info@espejtoflorence.com immediately after recieving them .Without immediately comunications items can't be returned


All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Espejto and must meet all the requirements listed under the Return Policy. espejtoflorence.com  reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
In the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from info@espejtoflorence.com
If the Client requests a Size Change of New Item the exchange item will be sent to the Client free of charge.
In the Client requests a refund, the refund less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.

Client need our authorization to ship back items

 


Shipping Insurance

espejtoflorence.com shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.


Exotic Pelt
Shipments from Espejto that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild . For more information please see: www.cites.org.
The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
Due to standard processing time for the documents, the shipment will be delayed.