Shipping & Delivery

European Countries 

  • Orders are processed in DDP (Duty delivery Paid) .
  • Delivery within 1-4 business day by FEDEX  , GLS
  • Norway , Switzerland , UK : Orders are processed DDP (Delivery Duties Paid) Customs Duties are already paid by us. NO additional cost when you recieve orders


U.S.A. - HONG KONG - AUSTRALIA

  • Orders are processed in DDP (Duty delivery Paid) Customs Duties are already paid by us. NO additional cost when you recieve orders
  • Delivery within 2-5 business day by  FEDEX

.Rest of the World:

  • Orders are processed in DDP (Duty delivery Paid) . Duties already paid by us .Delivery within 5 business day by  FEDEX 

  • SOTH KOREA , CANADA , JAPAN  : orders will be shipped with FTA invoice . According to Commercial Agreements between EU  all goods made in EU with FTA invoice are free from Import Duties . You don 't pay duties . In any case  we suggest to check with your local Customs office .

  • CHINA , TAIWAN , SINGAPORE :  orders are shipped DDU ( Delivery Duties UNPAID)  customers are responsible of the local Duties

  • Rest of The World :  orders are shipped DDU ( Delivery Duties UNPAID)  customers are responsible of the local Duties

  • Exclusions may be applied - contact us to know exclusions : [email protected]

  • (we are not responsible for extra local taxes)

  • Espejto delivers worldwide by  ,FEDEX , GLS   1-5 days
  • IMPRTANT SALE PERIOD  : DURING SALE PERIOD ALL ORDERS  STARTING FROM 40%OFF DISCOUNTED ARE PRECESSED ON DDU (Delivery Duties Unpaid) 

 

  • As per International Laws regulating Commerce and Trade of imports and exports all espejtoflorence.com orders are shipped out of Florence, Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
    IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.

  • SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTY DUE TO THE NON-COMPIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FCEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

    PRE-ORDER : PRE-ORDERED items will be delivered as soon as the Designer Company delivers the goods . The avaibility of pre-orders is only exclusive RESPONSIBILITY of the Designer Company - We decline  responsabilitiy of Pre-Orders

  • THIS CONDITIONS COULD BE CHANGED AT ANY TIME WITHOUT NOTIFING TO TE CUSTOMERS.IT IS THE SOLE RESPONSABILITY OF THE CUSTOMERS CHECK CONDITIONS OFTEN 

  • Shipping Insurance 
    Espejtoflorence.com shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.


    Exotic Pelt 
    Shipments from Espejto.it that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
    This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild . For more information please see: www.cites.org.
    The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
    To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
    Due to standard processing time for the documents, the shipment will be delayed

 

                                                                                                     

  • PRIVACY & SECURITY

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • RETURNS & REPLACEMENTS


  • RETURN POLICY 

    • The unused items can be returned within 14  days from recieving order - We carefully inspect returned items .After 14  days the items can't be returned.

    Returns must be made immediately after recieving our authorization number ( RAN)

    Extra Eu customers  : Retuns must be shipped DDP (Delivery Duties Paid)  within 14 days from recieving orders

  • EXTRA SALE (items over 50% discounted ) : Extra sale items will be shipped on DDU and are not returnable. Items over 50%off discounted can't be returned

  • Comunication of return must be made to [email protected]  within 24h from recieving the order. 

  • EASY RETURNS for EU customers :  ENJOY THE "EASY RETURNS" SERVICE using our FEDEX label or GLS service 

  • Refunds are processed immediately after inspecting returned order .

  • Please note that refunds can take up to 20 working days to show on your account due to varying processing times between Payment Providers

  • EU customers  : RETURNS FOR STORE CREDIT OR ITEM EXCHANGE ARE FREE

  • Return for refund  : We refund the full price of the items (net shipping and payment fees) 

    • RETURTNS FOR EXCHANGE or STORE CREDIT ARE FREE we take care of all return steps 


  • Damaged items can't be rurned. Items in damagedoriginal boxes can't be returned. Items without original labels can't be rururned. Items with original labels removed or broked can't be returned.All comunications about damaged items should be sent to [email protected]immediately after recieving them .Without immediately comunications items can't be returned


    All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Espejto  and must meet all the requirements listed under the Return Policy. espejtoflorence.com  reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
    In the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from [email protected]
    If the Client requests a Size Change of New Item the exchange item will be sent to the Client free of charge.
    In the Client requests a refund, the refund less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.

    Client need our authorization to ship back the order 

  • IMPORTANT : RETURNS WITHOUT PRIOR AUTHORIZATIONS (RAN number) WILL BE REFUSED

  • ORDERING

    Orders must be placed true the website.Final Costumer 
    Final customer only can place order at Espejto final customer must:
    Be an individual as defined as a “Final Customer”.
    Be 18 years or older.
    Be eligible and competent to enter legally binding contracts.
    Have a valid POP e e-mail address.
    Have a valid Credit Card , Have a Verified Paypal Account.

  • PRE-ORDER : Transactions are charged immediately after placing Pre-Order

    If the package is not successfully delivered to the Client’s address as per the Espejto  commercial agreement, the package may risk being sent back to Italy at the Client’s espense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

  • IMPORTANT : By perfecting the order the customer accepts in full our policy

  • The Mission 
    The mission of Espejto  is to offer a service exclusively for its own Clients.
    The products on sale on the web site Espejtoflorence.com are destined to the Final Customer. By “Final Costumer” , Espejto intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the resale of merchandise purchased at Espejto.it.
    Therefore, Espejto  invites Users who not be considered a “Final Customer” to refrain both from attempting to establish business relations with Espejto.it nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
    In regard the commercial policy described above, Espejto  reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies

 

  • PAYMENT


    Credit Card 
    When clients place orders on line Credit Card details to a protected online banking system provided by Stripe which accepts Visa , MasterCard.
    American Express, Maestro . Credit Cards will be debited in Euro
    Credit Card Security
    Espejto Client’s are guaranteed maximum Credit Card security because all transactions are processed by Stripe .
    CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
    Espejto recommends Clients to apply for e-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.
    For more information, please visit www.visa.com or www.mastercard.com
    Credit Card Authorization
    If there are sufficient funds and the account is valid, the order is authorized by Stripe and the transaction is assigned an Order Number.
    The Credit Card is NOT debited and funds are only authorized toward an Espejto  order.
    Espejto also reserves the right to ship the order only to the Billing Address.


    Bank Wire Transfer
    Espejto  accepts Bank Wire Transfer as a method of payment .
    Contact [email protected] with a written request specifying the right item/s code/s . Upon receipt the request, Customer Service will send Espejto bank information. Items will only be set aside after receiving a scan or fax of the bank transaction within 48 hours . Merchandise will be shipped once the funds have reached Espejto.it ‘s bank account .
    If the scan of fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.

    Paypal
    Espejto welcomes payments from Verified PayPal Accounts or as Guest . New Clients can pay with as Verified Paypal Account or as Guest .

  • Scalapay : If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer. " / Se compri con Scalapay ricevi il tuo ordine subito e paghi in 3 rate. Prendi atto che le rate verranno cedute a Incremento SPV S.r.l., a soggetti correlati e ai loro cessionari, e che autorizzi tale cessione.”

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