U.S.A. - HONG KONG - AUSTRALIA
.Rest of the World:
Orders are processed in DDP (Duty delivery Paid) without the Italian Valued Added Tax ,with Duties and Taxes added .Delivery within 5 business day by FEDEX
SOTH KOREA , CANADA , JAPAN : orders will be shipped with FTA invoice . You can benefit from the International Agreements with EU you don 't pay duties
CHINA , TAIWAN , SINGAPORE : orders are shipped DDU ( Delivery Duties UNPAID) customers are responsible of the local Duties
Exclusions may be applied - contact us to know exclusions : [email protected]
(we are not responsible for extra local taxes)
As per International Laws regulating Commerce and Trade of imports and exports all espejtoflorence.com orders are shipped out of Florence, Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.
EUROPEAN COUNTRIES espejto EU site :Product prices that are published on espejtoflorence.com reflect the actual retail price of the goods which includes the Italian VAT.
REST OF THE WORLD espejto REST OF THE WORLD site :Product prices that are published on espejtoflorence.com reflect the actual retail price of the goods which NOT includes the Italian VAT.
USA countries espejto US site : :Product prices that are published on espejtoflorence.com reflect the actual retail price of the goods which NOT includes the Italian VAT ,and icludes US duries and taxes
SHIPMENT TO USA
The Us Government Custom’s Agency requires a Social Security Number or NON US Citizen Import Number CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days.
For More Information : www.cbp.gov
SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTY DUE TO THE NON-COMPIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FCEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.
PRE-ORDER : PRE-ORDERED items will be delivered as soon as the Designer Company delivers the goods . The avaibility of pre-orders is only exclusive RESPONSIBILITY of the Designer Company - We decline responsabilitiy of Pre-Orders
THIS CONDITIONS COULD BE CHANGED AT ANY TIME WITHOUT NOTIFING TO TE CUSTOMERS.IT IS THE SOLE RESPONSABILITY OF THE CUSTOMERS CHECK CONDITIONS OFTEN
Espejtoflorence.com shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
Shipments from Espejto.it that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild . For more information please see: www.cites.org.
The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
Due to standard processing time for the documents, the shipment will be delayed
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
RETURNS & REPLACEMENTS
IMPROTANT : Return for refund : all shipping costs are due to the customers .We refund only the price of the items without the cost of deliveries and payment provider fees
Returns must be made within 24 h after recieving our authorization number ( RAN)- after 24h items can't be returned
The cost of deliveries is not refundable
FOR EXTRA EU CUSTOMERS : - ALL THE ITALIAN FEES FOR RESTOCKING ITEMS MUST BE PAID BY THE CUSTOMER - Retuns must be shipped back DDP (Delivery Duties Paid) within 7 days from recieving orders
FREE SHIPPING PERIOD : the costs of deliveries and restocking will not be refunded - the cost will be deducted from the refund
The unused items can be returned within 5 days - We carefully inspect returned items .After 5 days the items can't be returned.
RETURNS ARE NOT AVAIBLE FOR SOME ASIAN COUNTRIES - Contact us to know the Countries
EXTRA SALE (items over 50% discounted ) : Extra sale items will be shipped on DDU and are not returnable. Items over 50%off discounted can't be returned
We don 't refund import fees paid to deliver the order to your Country for orders shipped on DDP ( delivery duties paid) and they will be deducted from refund
Comunication of return must be made to [email protected] within 24h from recieving the order. After 24h order can 't be returned.
EASY RETURNS for EU customers : ENJOY THE "EASY RETURNS" SERVICE using our FEDEX label or GLS service
IMPORTANT : REFUNDS ARE PROCESSED WITHIN 30 DAYS OF RECEIPT THE RETURNED ORDER -(extra EU customers after Fedex , UPS billing invoice and Italian Customs invoice , refund may be delayed )
Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers
2020/10/19 IMPORTANT : Paypal and credit cards payment providers take 4% commissions + other fees for EU countries and 6% commissions +other fees for Rest of The World . They don't refund commissions + other fees so refunds will be 4% (EU) or 6% (Rest World) commissions + other fees deducted
EU customers : RETURNS FOR STORE CREDIT OR ITEM EXCHANGE ARE FREE . We suggest to use this solution to avoid additional cost .
Damaged items can't be rurned. Items in damagedoriginal boxes can't be returned. Items without original labels can't be rururned. Items with original labels removed or broked can't be returned.All comunications about damaged items should be sent to [email protected]immediately after recieving them .Without immediately comunications items can't be returned
All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Espejto and must meet all the requirements listed under the Return Policy. espejtoflorence.com reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
In the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from [email protected]
If the Client requests a Size Change of New Item the exchange item will be sent to the Client free of charge.
In the Client requests a refund, the refund less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.
Client need our authorization to ship back the order
IMPORTANT : RETURNS WITHOUT PRIOR AUTHORIZATIONS (RAN number) WILL BE REFUSED
Orders must be placed true the website.Final Costumer
Final customer only can place order at Espejto final customer must:
Be an individual as defined as a “Final Customer”.
Be 18 years or older.
Be eligible and competent to enter legally binding contracts.
Have a valid POP e e-mail address.
Have a valid Credit Card , Have a Verified Paypal Account.
PRE-ORDER : Transactions are charged immediately after placing Pre-Order
If the package is not successfully delivered to the Client’s address as per the Espejto commercial agreement, the package may risk being sent back to Italy at the Client’s espense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
IMPORTANT : By perfecting the order the customer accepts in full our policy
When clients place orders on line Credit Card details to a protected online banking system provided by Banca Sella which accepts Visa , MasterCard.
American Express, Maestro . Credit Cards will be debited in Euro
Credit Card Security
Espejto Client’s are guaranteed maximum Credit Card security because all transactions are processed by Banca Sella .
CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
Espejto recommends Clients to apply for e-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.
For more information, please visit www.visa.com or www.mastercard.com
Credit Card Authorization
If there are sufficient funds and the account is valid, the order is authorized by Banca Sella and the transaction is assigned an Order Number.
The Credit Card is NOT debited and funds are only authorized toward an Espejto order.
Espejt will ask Banca Sella to contact the Client’s bank for approval of the charges. This verification process will delay immediate shipping.
Espejto also reserves the right to ship the order only to the Billing Address.
Bank Wire Transfer
Espejto accepts Bank Wire Transfer as a method of payment .
Contact [email protected] with a written request specifying the right item/s code/s . Upon receipt the request, Customer Service will send Espejto bank information. Items will only be set aside after receiving a scan or fax of the bank transaction within 48 hours . Merchandise will be shipped once the funds have reached Espejto.it ‘s bank account .
If the scan of fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.
Espejto welcomes payments only from Verified PayPal Accounts. New Clients can pay with a Verified Paypal Account for immediate shipping Espejto will only ship to the Verified Paypal Account Address.
First-Time Client: New Clients can pay with a Verified Paypal Account for immediate shipping . Espejto will only ship to the Verified Paypal Account Address.
The SECURITY TAG must not be removed or cut in any way, and the item must not show signs of use or wear.
Contact [email protected] with a written request to return the item(s) within 7 days from the delivery date. The written request must include the item Code Number (s) of the item (s) to be returned and the compensation for the return : refund, size exchange, or item exchange.
Once the written request is received, you will receive written confirmation including the return authorization code number and the concerning Instructions. Please write this return authorization code number on the external box tag.
Returned item(s) must be in the same condition in which it was originally send and packaged in an orderly fashion.
Espejto must receive at the indicated address the returned unused item(s) within 7 days of written authorization from [email protected]
YOU ARE RESPONSIBLE FOR SHIPPING THE RETURN AND ANY EVENTUAL IMPORT FEES.
In the case of defective merchandise, or an error on the part of Espejto.it you must follow the instructions above. Espejto.it reserves the right to request photographic support for returns regarding defective merchandise before authorizing the return.
Espejto reserves the right to refuse unauthorized returns.
Espejto will NOT accept any items that have been worn, washed or altered for any reason.
Espejto reserves the right to request photographic support for all claims.
Espejto reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise