U.S.A. - HONG KONG - AUSTRALIA
.Rest of the World:
Orders are processed in DDP (Duty delivery Paid) . Duties already paid by us .Delivery within 5 business day by FEDEX
SOTH KOREA , CANADA , JAPAN : orders will be shipped with FTA invoice . According to Commercial Agreements between EU all goods made in EU with FTA invoice are free from Import Duties . You don 't pay duties . In any case we suggest to check with your local Customs office .
CHINA , TAIWAN , SINGAPORE : orders are shipped DDU ( Delivery Duties UNPAID) customers are responsible of the local Duties
Rest of The World : orders are shipped DDU ( Delivery Duties UNPAID) customers are responsible of the local Duties
Exclusions may be applied - contact us to know exclusions : [email protected]
(we are not responsible for extra local taxes)
As per International Laws regulating Commerce and Trade of imports and exports all espejtoflorence.com orders are shipped out of Florence, Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.
SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTY DUE TO THE NON-COMPIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FCEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.
PRE-ORDER : PRE-ORDERED items will be delivered as soon as the Designer Company delivers the goods . The avaibility of pre-orders is only exclusive RESPONSIBILITY of the Designer Company - We decline responsabilitiy of Pre-Orders
THIS CONDITIONS COULD BE CHANGED AT ANY TIME WITHOUT NOTIFING TO TE CUSTOMERS.IT IS THE SOLE RESPONSABILITY OF THE CUSTOMERS CHECK CONDITIONS OFTEN
Espejtoflorence.com shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
Shipments from Espejto.it that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild . For more information please see: www.cites.org.
The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
Due to standard processing time for the documents, the shipment will be delayed
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
RETURNS & REPLACEMENTS
The unused items can be returned within 14 days from recieving order - We carefully inspect returned items .After 14 days the items can't be returned.
Returns must be made immediately after recieving our authorization number ( RAN)
Extra Eu customers : Retuns must be shipped DDP (Delivery Duties Paid) within 14 days from recieving orders
EXTRA SALE (items over 50% discounted ) : Extra sale items will be shipped on DDU and are not returnable. Items over 50%off discounted can't be returned
Comunication of return must be made to [email protected] within 24h from recieving the order.
EASY RETURNS for EU customers : ENJOY THE "EASY RETURNS" SERVICE using our FEDEX label or GLS service
Refunds are processed immediately after inspecting returned order .
Please note that refunds can take up to 20 working days to show on your account due to varying processing times between Payment Providers
EU customers : RETURNS FOR STORE CREDIT OR ITEM EXCHANGE ARE FREE .
Return for refund : We refund the full price of the items (net shipping and payment fees)
RETURTNS FOR EXCHANGE or STORE CREDIT ARE FREE we take care of all return steps
Damaged items can't be rurned. Items in damagedoriginal boxes can't be returned. Items without original labels can't be rururned. Items with original labels removed or broked can't be returned.All comunications about damaged items should be sent to [email protected]immediately after recieving them .Without immediately comunications items can't be returned
All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Espejto and must meet all the requirements listed under the Return Policy. espejtoflorence.com reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
In the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from [email protected]
If the Client requests a Size Change of New Item the exchange item will be sent to the Client free of charge.
In the Client requests a refund, the refund less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.
Client need our authorization to ship back the order
IMPORTANT : RETURNS WITHOUT PRIOR AUTHORIZATIONS (RAN number) WILL BE REFUSED
Orders must be placed true the website.Final Costumer
Final customer only can place order at Espejto final customer must:
Be an individual as defined as a “Final Customer”.
Be 18 years or older.
Be eligible and competent to enter legally binding contracts.
Have a valid POP e e-mail address.
Have a valid Credit Card , Have a Verified Paypal Account.
PRE-ORDER : Transactions are charged immediately after placing Pre-Order
If the package is not successfully delivered to the Client’s address as per the Espejto commercial agreement, the package may risk being sent back to Italy at the Client’s espense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
IMPORTANT : By perfecting the order the customer accepts in full our policy
When clients place orders on line Credit Card details to a protected online banking system provided by Stripe which accepts Visa , MasterCard.
American Express, Maestro . Credit Cards will be debited in Euro
Credit Card Security
Espejto Client’s are guaranteed maximum Credit Card security because all transactions are processed by Stripe .
CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
Espejto recommends Clients to apply for e-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.
For more information, please visit www.visa.com or www.mastercard.com
Credit Card Authorization
If there are sufficient funds and the account is valid, the order is authorized by Stripe and the transaction is assigned an Order Number.
The Credit Card is NOT debited and funds are only authorized toward an Espejto order.
Espejto also reserves the right to ship the order only to the Billing Address.
Bank Wire Transfer
Espejto accepts Bank Wire Transfer as a method of payment .
Contact [email protected] with a written request specifying the right item/s code/s . Upon receipt the request, Customer Service will send Espejto bank information. Items will only be set aside after receiving a scan or fax of the bank transaction within 48 hours . Merchandise will be shipped once the funds have reached Espejto.it ‘s bank account .
If the scan of fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.
Espejto welcomes payments from Verified PayPal Accounts or as Guest . New Clients can pay with as Verified Paypal Account or as Guest .
Scalapay : If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer. " / Se compri con Scalapay ricevi il tuo ordine subito e paghi in 3 rate. Prendi atto che le rate verranno cedute a Incremento SPV S.r.l., a soggetti correlati e ai loro cessionari, e che autorizzi tale cessione.”